Privacy Policy
Last Updated: April 20, 2026
Prestige Auto Body Inc. ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when you visit prestigeautobodyinc.com or request a repair estimate from us. By using our website, you agree to the practices described below.
Information We Collect
We collect information in two ways: (1) information you voluntarily provide, and (2) technical information captured automatically for security and analytics.
- Contact information you submit through our quote form — name, phone number, email address, preferred contact method, and any description of your vehicle and damage.
- Photographs you upload to describe the damage. Images are validated for type and size, stored in our content management system, and may be attached to quote confirmation emails.
- Appointment preferences (date, time, additional notes) when provided.
- Technical data captured automatically: a hashed form of your IP address for anti-spam and rate-limit purposes, your browser's user-agent string, page timing metrics, and UTM campaign parameters when present in the URL.
- Cookies and similar tracking technologies as described below.
How We Use Your Information
We use the information we collect to respond to your quote request, schedule and perform repairs, send transactional emails (confirmations, follow-ups, estimates), prevent fraud and abuse, improve our website and services, and comply with applicable laws.
We do not sell your personal information. We do not share your information with third parties for their own marketing purposes.
Third-Party Service Providers
We use reputable third-party vendors to operate our site and process your requests. These providers act as data processors on our behalf and are contractually bound to protect your data:
- Email delivery — Resend (transactional quote confirmations and shop notifications).
- Media and asset storage — Vercel Blob (hosting uploaded images and site media).
- Database — MongoDB Atlas (stores quote requests and site content).
- Rate limiting — Upstash Redis (anti-spam for the quote form).
- Business information — Google Places API (public reviews and ratings displayed on our site).
- Hosting and content delivery — Vercel.
- Analytics — basic page-view and Core Web Vitals metrics, used to improve site performance.
Cookies and Tracking
Our website uses a small number of cookies and local storage items to remember your language preference and to temporarily save draft quote-form data on your device (so you don't lose progress if you navigate away). We do not use cookies for cross-site tracking or advertising.
Data Retention
Quote requests and associated media are retained for as long as necessary to service your request, fulfill our legal and accounting obligations, and defend against disputes. You may request deletion of your information at any time by contacting us using the details below.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, or to object to certain processing. To exercise any of these rights, contact us using the details at the bottom of this policy. We will respond within a reasonable timeframe.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Security
We implement reasonable technical and organizational measures to protect your information, including encryption in transit (HTTPS), access controls, and secure credential storage. No method of transmission over the Internet is 100% secure, however, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated via a notice on our website.
Contact Us
If you have questions about this policy or how we handle your information, contact us at:
Prestige Auto Body Inc., 928 Philadelphia Ave, Silver Spring, MD 20910. Phone: (301) 578-8779. Email: info@prestigeautobodyinc.com.
Governing Law
This Privacy Policy is governed by the laws of the State of Maryland, United States, without regard to its conflict-of-law provisions.